Why was your printhead warranty claim denied? Discover three common reasons and two practical tips.
When investing in a printer, users often find themselves not entirely familiar with the specifics of printhead warranties. Typically, these warranties encompass a specific duration, such as one year or more, contingent on the brand and model. During this timeframe, manufacturers take responsibility for repairing or replacing damaged printheads without incurring additional costs for the user.
As you’ve reached this point, many customers may wonder: “Why, despite my printhead being within the warranty period, does the manufacturer deny warranty service?” or “How is it that the manufacturer claims intentional damage to my printhead when I haven’t caused any harm intentionally?” Rest assured, answers will be provided below.
Three reasons of the warranty won’t cover the printhead
While printhead warranties offer users a level of assurance, it is crucial to avoid violations of the warranty terms. Common violations include the use of substandard ink cartridges or consumables and employing non-official or incompatible paper. Therefore, adhering to the manufacturer’s recommendations when using the printer—such as using recommended consumables and accessories—is vital to prevent printhead damage and ensure the warranty service’s effectiveness.
Here, we spotlight common instances of intentional or physical damage. In these scenarios, even if the printhead is under warranty, it’s often considered beyond coverage, resulting in rejected warranty claims:
- Clear damage to print elements caused by external objects, such as hard items or foreign particles (e.g., dust, paper debris), is classified as abnormal wear and tear.
- Visible abnormal wear on the printhead surface, accompanied by evident residual foreign substances corroding the printhead, may stem from factors like excessive printhead pressure, subpar print ribbons or labels, or the use of low-quality cleaning agents—all falling under abnormal wear and tear.
- Evident signs of abnormal wear on the printhead surface, likely due to customers using labels thicker than the printer’s specifications allow, constitute abnormal wear and tear.
Two Practical Tips for Maintaining Printhead Warranty Coverage
Beyond relying on warranty services, users can proactively extend the lifespan of printheads through maintenance tips.
- When changing ribbons, it’s common to forget about removing accessories like watches, rings, or bracelets. Surprisingly, this oversight is a leading cause of printhead damage. Unfortunately, such damage falls outside the warranty coverage, and you won’t be reimbursed for the new printhead you may need to purchase. Always keep in mind this crucial tip: the absolute best way to prevent printhead issues is to remove all jewelry before opening the card printer… no matter the reason.
- The second reason warranty coverage becomes void when printheads are damaged is the lack of timely printer cleaning. Nowadays, all manufacturers integrate card counters in printers to monitor operator actions. One crucial action is cleaning your printer, a simple task involving running a cleaning card through the machine or gently wiping the printhead.
Moreover, choosing the right print quality and paper types, and minimizing power cycling, are effective steps to ensure the well-being of the printhead.
Promptly Seeking Printhead Warranty Assistance
Identification of a printhead issue necessitates prompt action in seeking warranty service. Throughout the warranty period, users can engage with the manufacturer’s customer service channels, like hotlines or online support platforms, to connect with technical support personnel. Furnishing a detailed description of the problem and the necessary printer information expedites the assistance process.
Here are the official websites of some common brand printheads, where you can seek technical support and warranty services:
The warranty terms for Sunavin printheads
Sunavin, a trusted barcode supplier and manufacturer in China, provides a three-month warranty from the date of receipt for all original or compatible printheads. Within this warranty period, any quality issues qualify for a full refund or replacement. Feel free to contact us for additional information. Explore our store for a comprehensive selection of printheads.
About the Author: Steven
