Are these brand-new, original thermal printheads?

Of course, all of our thermal printheads are brand-new and original, with serial numbers available on the brand’s website. We also offer compatible models at affordable prices.

Can you provide compatibility information for your thermal printheads?

Yes, we can provide a list of compatible printer models for our printheads. Please check our product documentation or contact our support team for detailed information.

What is the warranty period for the thermal printheads?

For original printheads, we offer a warranty period of 3 months or 30 kilometers, whichever comes first. Compatible printheads produced by Sunavin come with a 1-year warranty.

How soon will I receive my order?

Typically, our products are shipped 1-3 days after the customer places an order. The specific arrival time depends on the logistics efficiency.

What type of packaging do you use?

Original printheads come in their original packaging, while compatible printheads are packaged neutrally.

Which courier service do you use for delivery?

We offer various transportation methods, including sea freight, air freight, express delivery, etc. All of these options depend on the specific needs of our customers.

What payment methods do you support?

Typically, we accept 100% TT (Telegraphic Transfer), but special arrangements can be made through consultation with our sales team.

How to install the label printer head? Can you help me?

Certainly! We provide installation videos and remote guidance to ensure a hassle-free installation process. You don’t need to worry about the installation.

Do you offer bulk discounts for large orders?

Yes, we offer competitive pricing and discounts for bulk orders. Please contact our sales team for a customized quote based on your order quantity.

Is there a minimum order amount?

Nope, we cater to both wholesale and retail. The bigger your order, the better the price. Reach out to our sales team for a quote.

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