Can you pre-print my brand and logo on the thermal papers (labels)?

Sure, we can do that. Just provide your brand and logo files and any custom layout design you need, and we’ll handle the rest. We also offer standard layout and design options to help save you time.

What information do I need to provide to get a quote for thermal papers (labels)?

Please provide product specifications such as width, length, color, type, order quantity, and if customization is needed. Also, let us know the destination port and preferred shipping method (e.g., sea, air, courier).

Do you offer free samples of thermal papers (labels)?

Yes, we provide two free samples; you only need to cover the shipping cost. If you have an agent in China, we can send the samples to them and cover the domestic shipping. Once you confirm our quality, we can make any size to your specifications for future orders.

How soon can I receive samples of thermal papers (labels)?

After you send us the confirmed files, the samples will be ready for delivery within three days. Depending on the destination country/region, the samples will reach you in 3-10 days.

Can I use thermal papers (labels) in a regular printer?

Unfortunately, no. Thermal paper can only be used in printers with a thermal print head, as heat activates the thermal coating on the paper surface to produce text and images. Without heat, the printer cannot create the necessary images, and the paper might get damaged or unusable.

Do different thermal printers affect the printing results on thermal papers (labels)?

Yes, different thermal printers can affect the printing results. Factors such as print head resolution, print head temperature, print speed, and printer settings all influence print quality. Also, compatibility between the printer and thermal paper affects the outcome. Using recommended or compatible thermal paper for your specific printer model ensures the best print quality.

What is the shelf life of thermal papers (labels)?

The shelf life of thermal paper and labels depends on their quality, storage conditions, and environmental factors. Generally, Sunavin’s thermal paper can last 5 to 7 years or even longer under good storage conditions (dark, dry, and average temperature). However, exposure to high temperature, high humidity, or intense light can cause the thermal paper to fade or lose its printing capability. Therefore, avoiding these adverse conditions during use and storage is advised.

Are your thermal papers (labels) environmentally friendly?

The environmental friendliness of thermal paper depends on its components and how it’s processed. Traditional thermal paper may contain Bisphenol A (BPA), a chemical with potential environmental and health risks. To reduce environmental impact, Sunavin has introduced BPA-free thermal paper. Please confirm with our sales representative before purchasing.

How do you ship these thermal papers (labels)?

Our shipping method depends on the order quantity. For orders less than 500 pieces, we usually use a courier service. For larger quantities, we typically use air or sea freight.